Patients First Support Services
For most of our patients, the Cleveland Clinic experience starts with our Patient First Support Services department. We are always available to provide expert financial guidance throughout their treatment, including insurance verification and authorization, estimate preparation, patient billing and refund processing. Whether they need to register for our services or require assistance understanding the financial impact of their treatment options, the PFSS Department always supports the Cleveland Clinic mission of placing Patients First.
Revenue Cycle Management
Revenue Cycle Management is committed to providing comprehensive billing services to the Cleveland Clinic Health System enterprise. These services include, but are not limited to, billing and follow-up, customer service, financial clearance and collections, cash application, contract compliance, system support and training, financial reporting and budgetary control. Our caregivers continue to support the Cleveland Clinic mission by securing timely and appropriate payment for services rendered, accomplished in a patient-friendly and efficient manner.
Cleveland Clinic allows me to do what I love which is identifying opportunities for improvement and implementing processes that will enhance the patient experience. I enjoy working with my teammates who are engaged and always ready to embrace a challenge."
Health Information Management
We support a patient-focused continuum of care in the clinical record through collaborative partnerships with providers as well as all Cleveland Clinic areas of Revenue Cycle Management. HIM utilizes teamwork, innovation and technology to ensure data integrity within the Clinical Documentation Improvement department, Coding and Reimbursement, Electronic Health Record and Clinical Data Management.
The Cleveland Clinic’s Corporate Finance team encompasses many areas of management, protection, and stewardship of financial tools and information. Areas of Corporate Finance include, but are not limited to, Financial Planning and Budgeting, Academic Affairs, Accounts Payable and Travel, Business Intelligence, Investments, Payroll, Business Financial Analytics, and Corporate Accounting. We are dedicated to providing managers, administrators and clinicians accurate, timely and reliable data to assist in making more educated decisions and support the organizations’ missions and goals of providing the best in patient care, research, and education.